Question 1

What can a segment (route step) contain?

Accepted Answer

Each segment can include direction text, an estimated duration, accessibility feature tags, photos, and a short video so visitors recognize landmarks along the way. AI voice narration can read the step aloud on demand in the visitor's language.

Question 2

What accessibility information can segments carry?

Accepted Answer

Segments support accessibility feature tags such as stairs, escalator, ramp, elevator, narrow passage, outdoor, tactile warning, security checkpoint, and card access, and can be marked as floor or building transitions. This lets you publish clear, step-free alternative routes.

Question 3

How does AI voice narration work?

Accepted Answer

AI voice narration uses Google Gemini text-to-speech to read a route step aloud in the visitor's language, generated on demand for hands-free, accessible navigation. Narration and translation draw from your plan's AI token pool (Professional and Enterprise).

Question 4

Are segment videos available on every plan?

Accepted Answer

Segment photos are available across plans, while segment videos are a plan-gated feature available on Professional and Enterprise. This lets higher tiers add richer landmark cues to each step.

Question 5

Can the same segment be reused across routes?

Accepted Answer

Yes. Segments connect waypoints and can be chained into multiple routes, so a corridor or transition you author once can be reused in any route that passes through it — keeping content consistent and easy to maintain.

Routes you can see and hear.

Rich Segments FAQ

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