Question 1

How does a route guide a visitor?

Accepted Answer

A route is an ordered chain of segments. Each segment is one step with direction text, an estimated duration, accessibility feature tags, and optional photos, video, and audio. Visitors advance step by step, with a counter and remaining duration, and can play AI voice narration for hands-free guidance.

Question 2

Do routes recalculate automatically as visitors move?

Accepted Answer

No. Routes are authored in advance for reliability and clarity — there is no GPS or beacon tracking and no live rerouting. Visitors confirm their starting point and follow the pre-built route, which always reflects your latest published version.

Question 3

Can routes handle stairs, elevators, and accessibility needs?

Accepted Answer

Yes. Segments carry accessibility feature tags (stairs, escalator, ramp, elevator, narrow passage, outdoor, tactile warning, security checkpoint, card access) and can be marked as floor or building transitions. You can publish step-free alternative routes for accessible navigation.

Question 4

What media can a route step include?

Accepted Answer

Each step can include direction text, an estimated duration, accessibility tags, photos, and a short video so visitors recognize landmarks. AI voice narration reads the step aloud on demand. Segment videos are available on Professional and Enterprise.

Question 5

Can I offer more than one route to a destination?

Accepted Answer

Yes. A start point can present multiple route options to the same destination — for example the fastest route and a step-free accessible route — and visitors pick the one that suits them.

Turn-by-turn directions, indoors.

Routes FAQ

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