Question 1

How does EnaSmartWay help shoppers find stores?

Accepted Answer

Shoppers scan a QR code at an entrance or junction, search for a store or brand, and follow a turn-by-turn route across floors and wings — with escalator- and elevator-aware steps, photos, and optional AI voice narration in their language.

Question 2

Can I deploy EnaSmartWay across a shopping mall with multiple stores?

Accepted Answer

Yes. Model the mall as buildings and floors, place start points where shoppers arrive, define each store as a destination, and author routes between them. Central analytics give the operator a view across the whole mall, and role-based access lets team members manage wayfinding content.

Question 3

Can I promote pop-ups, events, and tenants?

Accepted Answer

Yes. Feature temporary destinations and routes for pop-ups, seasonal events, and new tenants, and retire them when they end — keeping the directory current without reprinting signage.

Question 4

What insights do I get about shopper navigation?

Accepted Answer

Navigation analytics show scans and sessions, the most-searched destinations and routes, route completions and ratings, and how shoppers arrived (QR scan, link, or share) — per floor and entrance, with advanced reporting on Professional and Enterprise.

Question 5

Is there a way to compare performance across the mall?

Accepted Answer

Yes. Cross-building analytics compare scan volumes, top destinations, and route completion across buildings and floors. Advanced analytics (Professional+) add period comparisons and deeper filtering.

From entrance to store — the fastest route.

Every store, every floor, one scan away.

Store & brand search

Promote destinations

Cross-floor routing

Footfall insights

Retail FAQ

See EnaSmartWay in your building.