Question 1

Where are QR codes typically placed in a terminal?

Accepted Answer

Place QR start points where travellers arrive and decide where to go — entrances, check-in halls, security exits, transfer points, and concourse junctions. Each start endpoint has its own QR code and shareable link so routing always begins from the right place.

Question 2

Can travellers navigate in their own language?

Accepted Answer

Yes. The visitor interface supports 72 languages and auto-detects the browser language, AI translates destination names and route steps, and AI voice narration can read each step aloud — ideal for international travellers moving quickly.

Question 3

Can EnaSmartWay surface amenities along the way?

Accepted Answer

Yes. Model lounges, restrooms, food outlets, and services as destinations, and reference them along routes so travellers discover amenities on the way to their gate.

Question 4

Can a transit operator manage multiple terminals?

Accepted Answer

Yes. Model each terminal as a building with its floors, endpoints, and routes, all under one account. Cross-building analytics compare performance, and role-based access lets team members manage wayfinding content.

Question 5

How do we keep routes current when layouts change?

Accepted Answer

Update the affected route or segment once and republish; every traveller then sees the latest published version. There is no GPS or beacon hardware to maintain — guidance stays accurate as services and layouts change.

Gates, check-in, baggage — found in seconds.

Move travellers, not queues.

Gate & desk routing

Multilingual at scale

Amenity discovery

Live updates

Hospitality FAQ

See EnaSmartWay in your building.